In every job, we face challenges on a regular basis.  Technology doesn’t always work the way we expect it to, and even the best-laid plans can result in disaster.  By learning tactics to solve problems both small and large, you’ll be equipped to become to go-to person in your department.  In this course, you’ll learn about the basic methodologies of troubleshooting and overcoming problems.  We’ll discuss ways that you can prepare for the unexpected, and how you can adjust your approach to almost any situation in a calm, collected, and methodical manner.